Terms of Service

Effective Date: April 28, 2026  |  Last Updated: April 28, 2026

1. Acceptance of Terms

Welcome to Via 313. These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," or "you") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website via313-pizz.digital and all related services, features, content, and functionality offered by Via 313 (collectively, the "Services").

By accessing this website, creating an account, placing an order, or otherwise engaging with our Services in any manner, you represent and warrant that:

• You are at least eighteen (18) years of age or have the legal capacity to enter into a binding contract under applicable law;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy;
• You are not prohibited from using our Services under the laws of the United States, any state, or any applicable jurisdiction;
• You will use the Services in compliance with all applicable federal, state, and local laws and regulations.

If you are using the Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" herein shall refer collectively to you and that entity.

These Terms are governed by the laws of the United States, including applicable federal law and any applicable state law. Via 313 operates as a food service business in the United States, and these Terms are specifically designed to comply with applicable U.S. federal and state consumer protection regulations, including the Federal Trade Commission Act ("FTC Act"), 15 U.S.C. § 41 et seq., and any applicable state-specific consumer protection statutes.

2. Description of Services

Via 313 is a food service company that provides customers with the ability to browse our menu, place online orders for food products (including but not limited to pizza, appetizers, beverages, and related food items), and access information about our restaurant locations, specials, promotions, and events through our website at via313-pizz.digital.

Our Services include, but are not limited to:

• Online Ordering: The ability to place orders for food and beverages for pickup or delivery, subject to availability and service area;
• Menu Access: Viewing our current menu offerings, pricing, nutritional information, and allergen disclosures where available;
• Account Management: Creating and managing a personal customer account, including saved preferences and order history;
• Promotional Content: Receiving information about current deals, coupons, loyalty programs, and special offers;
• Customer Support: Access to our customer service team via email at [email protected];
• Location Services: Finding Via 313 restaurant locations nearest to you;
• Catering Services: Submitting inquiries or orders for catering services for events and gatherings.

Via 313 reserves the right to modify, expand, limit, suspend, or discontinue any aspect of the Services at any time, with or without notice, in our sole discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of delivery, pickup, and specific menu items may vary depending on your geographic location, time of day, and operational capacity. Via 313 does not guarantee that all menu items displayed on the website will be available at all times or at all locations.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of accessing and using our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing an order, or communicating with us;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized access;
• Use the Services only for lawful purposes and in compliance with these Terms;
• Accept responsibility for all activities that occur under your account;
• Comply with all applicable federal, state, and local laws when using our Services;
• Treat Via 313 staff and other users with courtesy and respect in all interactions.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Services for any illegal or unauthorized purpose, including any purpose that violates federal, state, or local laws and regulations;
• Engage in any fraudulent activity, including placing false or fictitious orders, submitting false payment information, or misrepresenting your identity;
• Attempt to gain unauthorized access to any portion of the website, our servers, databases, or any systems connected to our Services;
• Use any automated means, bots, scrapers, crawlers, or data mining tools to access, collect, or harvest data from our website without express written consent from Via 313;
• Transmit any viruses, malware, spyware, or other harmful or disruptive code through our website;
• Interfere with or disrupt the integrity, performance, or operation of our Services, servers, or networks;
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with our Services;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written authorization from Via 313;
• Use the Services to send unsolicited communications, spam, or promotional materials to other users;
• Engage in any activity that could damage, disable, overburden, or impair the functionality of our website;
• Impersonate Via 313, any Via 313 employee, any other user, or any other person or entity;
• Collect or store personal information about other users without their express consent;
• Submit false, misleading, or defamatory reviews or feedback about our products or services;
• Attempt to circumvent any content filtering techniques or security measures employed by Via 313.

Via 313 reserves the right to investigate any suspected violations of these Terms and take appropriate action, including but not limited to suspending or terminating your account, refusing service, reporting violations to law enforcement authorities, and pursuing legal remedies to the fullest extent permitted by law.

4. Account Registration and Security

To access certain features of our Services, including placing online orders and participating in loyalty programs, you may be required to create an account. When registering for an account, you must provide truthful, accurate, and complete information. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

You agree to notify Via 313 immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security. Via 313 shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

Via 313 reserves the right to refuse registration, cancel accounts, or remove content at our sole discretion, without notice or liability.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through via313-pizz.digital, you are making an offer to purchase the selected items at the stated prices. All orders are subject to acceptance by Via 313. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

You will receive an order confirmation upon successful placement of your order. This confirmation does not constitute our acceptance of the order; acceptance occurs when we begin preparing your order or when we confirm acceptance through a separate communication.

5.2 Pricing

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local law. Via 313 reserves the right to modify pricing at any time without prior notice. However, prices in effect at the time your order is accepted will apply to that order.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. In the event of a pricing error, Via 313 reserves the right to cancel orders placed at the incorrect price and will notify you promptly to allow you to reorder at the correct price.

5.3 Payment

Via 313 accepts various forms of payment as indicated on our website at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is true, accurate, and complete;
• You will pay all charges incurred, including applicable taxes and fees.

All payment transactions are processed through secure, third-party payment processors. Via 313 does not store your complete payment card information on our servers. Payment processing is subject to the terms and policies of the applicable payment processor.

5.4 Cancellations and Refunds

Once an order has been accepted and preparation has begun, cancellations may not be possible. Please contact us immediately at [email protected] if you need to cancel an order. Refund eligibility will be determined at Via 313's sole discretion on a case-by-case basis, consistent with applicable consumer protection laws.

6. Food Safety, Allergens, and Nutritional Information

Via 313 takes food safety seriously and complies with all applicable federal, state, and local food safety regulations, including guidelines established by the U.S. Food and Drug Administration (FDA) and applicable state health department regulations.

Allergen Disclaimer: Our food products are prepared in facilities that may handle common food allergens, including but not limited to wheat/gluten, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Customers with food allergies or dietary restrictions should exercise caution and contact us directly before placing an order to discuss specific concerns.

Nutritional and caloric information provided on our website is approximate and provided for general informational purposes only. Actual nutritional content may vary based on ingredient availability, preparation methods, portion sizes, and other factors. This information should not be relied upon as a substitute for professional nutritional or medical advice.

7. Intellectual Property Rights

All content, materials, and elements available on via313-pizz.digital, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations, software, website design, trade dress, trademarks, service marks, and all other proprietary content (collectively, "Intellectual Property"), are the exclusive property of Via 313 or its content suppliers and are protected by United States and international intellectual property laws, including the Copyright Act, 17 U.S.C. § 101 et seq., the Lanham Act, 15 U.S.C. § 1051 et seq., and applicable state intellectual property laws.

Subject to your compliance with these Terms, Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the website and its content solely for personal, non-commercial purposes related to using our Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any content from our website;
• Modify, create derivative works from, or reverse engineer any content or software;
• Use any data mining, robots, scraping, or similar data gathering methods;
• Download content (other than page caching) for any purpose other than personal use;
• Use Via 313's trademarks, logos, or brand elements without express written authorization.

Any unauthorized use of Via 313's Intellectual Property is strictly prohibited and may result in civil and criminal penalties under applicable federal and state law. Via 313 actively enforces its intellectual property rights and will pursue all available legal remedies against infringers.

If you believe that any content on our website infringes upon your copyright or other intellectual property rights, please notify us pursuant to the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, by sending a written notice to [email protected].

8. User-Generated Content

If you submit, post, or otherwise provide any content, feedback, reviews, comments, suggestions, ideas, photographs, or other materials to Via 313 through our website or social media channels ("User Content"), you hereby grant Via 313 a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, publicly display, and create derivative works from such User Content in any media and for any purpose related to operating and promoting our business.

You represent and warrant that you own or have the necessary rights to the User Content you submit, and that such content does not violate any third-party rights or applicable law. Via 313 reserves the right to remove any User Content that violates these Terms or that we deem inappropriate at our sole discretion.

9. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services (such as delivery partners, social media platforms, or payment processors) that are not owned or controlled by Via 313. We provide these links for your convenience only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

Your use of any third-party website or service is governed by the terms and privacy policies of that third party. We strongly encourage you to review the terms and privacy policies of any third-party sites you visit. Via 313 expressly disclaims all liability arising from your use of or reliance upon any third-party websites, content, products, or services.

10. Disclaimer of Warranties

• Any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement;
• Any warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis;
• Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content or information provided through the Services;
• Any warranty that any defects in the Services will be corrected;
• Any warranty regarding the results that may be obtained from use of the Services;
• Any warranty that the website or servers are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above disclaimers apply to the fullest extent permitted by applicable law. Nothing in these Terms shall affect any statutory rights you may have as a consumer under applicable U.S. federal or state law.

11. Limitation of Liability

In no event shall Via 313's aggregate liability to you for all claims arising out of or in connection with these Terms or the Services exceed the greater of (a) the total amount paid by you to Via 313 in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).

The limitations of liability set forth herein reflect a fair allocation of risk and form an essential basis of the bargain between the parties. Via 313 would not provide the Services without these limitations. These limitations shall apply regardless of the form of the claim (whether in contract, tort, strict liability, or otherwise) and shall survive the termination or expiration of these Terms.

Some states, including New Jersey and Massachusetts, do not allow limitations of liability for certain types of damages. If you reside in such a jurisdiction, some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its officers, directors, shareholders, employees, agents, contractors, licensors, successors, and assigns from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

• Your use of or inability to use the Services;
• Your violation of these Terms or any applicable federal, state, or local law or regulation;
• Your violation of any third-party right, including any intellectual property right, privacy right, or proprietary right;
• Any User Content you submit, post, or transmit through our Services;
• Your fraudulent, negligent, or intentionally wrongful acts or omissions;
• Any dispute between you and a third party arising from or related to your use of our Services.

Via 313 reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You shall not settle any such claim without the prior written consent of Via 313.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Via 313 operates, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

To the extent that any dispute is not resolved through the arbitration process described in Section 14, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the United States, in the county and state in which Via 313 maintains its principal place of business. You hereby waive any and all objections to such jurisdiction and venue.

Via 313 operates in compliance with applicable U.S. federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), if you are a California resident.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Via 313 at [email protected] and provide a written description of your complaint and the relief you seek. Via 313 will make a good faith effort to resolve the dispute informally within thirty (30) calendar days of receiving your written notice.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you and Via 313 agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") shall be resolved by binding individual arbitration, rather than in court, in accordance with the rules of the American Arbitration Association ("AAA") Consumer Arbitration Rules, as then in effect. The arbitration shall be conducted in the English language.

You understand and agree that by agreeing to arbitration, you are waiving your right to a jury trial. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or other proprietary rights. Nothing in this section shall prevent Via 313 from seeking recovery of amounts owed in small claims court where jurisdiction is appropriate.

15. Privacy Policy

Your privacy and the protection of your personal information are important to Via 313. Our collection, use, and disclosure of personal information in connection with the Services is governed by our Privacy Policy, available at via313-pizz.digital, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for information about your California privacy rights.

16. Term and Termination

16.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Services or maintain an account with Via 313.

16.2 Termination by You

You may terminate your account and discontinue use of the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

16.3 Termination by Via 313

Via 313 reserves the right, in its sole discretion, to suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, including but not limited to circumstances where we believe you have violated these Terms, engaged in fraudulent or illegal activity, or otherwise acted in a manner detrimental to Via 313 or other users.

16.4 Effect of Termination

Upon termination for any reason, your license to use the Services shall immediately cease. The following provisions shall survive termination: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

17. Changes to These Terms

Via 313 reserves the right to modify, update, or replace these Terms of Service at any time in its sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

Your continued use of the Services following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must immediately discontinue use of the Services.

Changes to these Terms will not apply retroactively and will become effective no sooner than fourteen (14) days after they are posted, except that changes addressing new features of the Services or changes required by law will be effective immediately.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect. The parties agree that such invalid, illegal, or unenforceable provision shall be replaced with a valid provision that, to the greatest extent possible, achieves the original intent and economic effect of the replaced provision.

19. Waiver

No failure or delay by Via 313 in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy, or the exercise of any other right, power, or remedy. Any waiver must be in writing and signed by an authorized representative of Via 313 to be effective.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Via 313 on the website, constitute the entire agreement between you and Via 313 with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Services.

In the event of any conflict between these Terms and any other agreement you may have with Via 313, these Terms shall control unless the other agreement specifically references and supersedes these Terms.

21. Force Majeure

Via 313 shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, fire, flood, earthquake, civil unrest, acts of terrorism, war, governmental actions, labor disputes, power outages, internet or telecommunications failures, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Via 313 will make reasonable efforts to notify you and resume normal operations as soon as practicable.

22. Accessibility

Via 313 is committed to making its website accessible to individuals with disabilities, consistent with the requirements of the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and applicable web accessibility standards. If you experience difficulty accessing any portion of our website, please contact us at [email protected] so we may assist you and work to improve accessibility.

23. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact Via 313 for any reason related to these Terms, please reach out to us using the information below:

We aim to respond to all inquiries within two (2) business days. For urgent matters related to food safety, health concerns, or billing disputes, please indicate the urgency in your communication.

These Terms of Service were last updated on April 28, 2026, and are effective as of that date. © 2026 Via 313. All rights reserved.